Content Specialist, Customer Education

Join Logmore and help us to reduce waste, increase product safety and make global logistics more transparent!

We are looking for Content Specialist(s) to join and build the next phase of growth at Logmore! Logmore is a team of +40 international team members, committed to serving 400 logistics, pharma, food, and other customers globally. Through our pioneering cloud-based monitoring technology we at Logmore are on a mission for transparent supply chains - and ensuring product safety and minimizing waste on a global scale. During the Covid-19 pandemic Logmore has secured, through its technology solution, the delivery of over 10 million vaccine doses to date.

As the Content Specialist working in our Customer Education team you will play a key role in creating educational paths and materials for our customers – including Help Center articles, tutorial videos, and compact visual guides. You love to produce educational text, visual guides and videos – or all of them!

In this role you will become a Logmore product expert learning the ins and outs of using our hardware product: data loggers (we call them "Logmore Guardians"), as well as our software: Logmore Cloud. You get to dive deep into the world of logistics, cold chain, quality assurance, product safety, condition monitoring, and Internet-of-Things. You will, for example, create guidance on how to ensure the safety and quality of critical shipments, such as vaccines.    

The mission of Customer Education is to provide easy-to-use, scalable learning experiences, from onboarding to continuous customer care, and to ensure customers maximise the benefits provided the Logmore solution. Customer Education will be at the core of creating a remarkable customer experience! Customer Education function enables serving and guiding our customers at scale as the customer base grows. 

 

So why Logmore? You will get to:

  • Work together with an international, ambitious and fun team in a friendly, bubbly atmosphere. We appreciate diversity of personalities and don't take ourselves too seriously!
  • Operate in a meaningful industry - Logmore wants to improve global logistics, make the world smarter, reduce the amount of waste, and build transparent supply chains
  • Take part in the way Customer Education function is built as well as grow with the company
  • Enjoy a central Helsinki office location (if located in Helsinki), regular team activities as covid-19 permits, good healthcare, flexible working policies and international future opportunities


In this role, you will:

  • Own, develop and create informative, high-quality educational materials: text, visual guides and/or videos to help customers accomplish their goals using Logmore
  • Design scalable customer learning paths for our customer base together with the Logmore team members
  • Drive product usage, customer engagement and implementation of best practices
  • Work together with Customer Success, Product, Marketing and Sales teams to create a world-class customer experience
  • Become a Logmore product expert, acquire knowledge on the logistics industry through working with industry leading companies
  • Proactively seek and quickly action on customer feedback to constantly improve the educational resources


Qualities we're looking for:

  • Minimum 3 years of experience in content production, preferably in product/technology context
  • Strong skills in writing, video creation and/or visual material production, and hunger to develop them further
  • Passion for creating informative and engaging content that produces aha moments
  • Bachelor's degree
  • Experience from using common content creation tools
  • Excellent verbal and written English – other languages considered as plus!
  • Self-driven working style, enjoying working in dynamic growth company environment

Recruiting process timeline: we will start reviewing applications from early August onwards after the summer holidays.

Additional information

  • Remote status

    Flexible remote

Or, know someone who would be a perfect fit? Let them know!

Department

Helsinki

Eteläesplanadi 22
00130 Helsinki Directions joel@logmore.com +358 503 431 816 View page

  • Focus on wellbeing

    We take care of ourselves and each other.

  • Central office locations

    Our offices are conveniently in city center regions in Helsinki and Jyväskylä.

  • Continuous learning

    Everything is a learning experience, a chance to improve.

  • Versatile working opportunities

    On-site or remotely in sprints and projects, by hour and month.

  • Flexible holiday practices

    We use our holidays when we need them instead of when it's traditional.

  • High-quality tools & methods

    Up-to-date tech allows us to work for the best results.

Logmore

 

At Logmore we highly value the idea of freedom & responsibility. You get to choose when, where and how you’ll work to achieve the best results for your position!

As a fast-growing company each of us has the chance to progress on our career, work with exciting customers and technologies, and be a part of the common goal of reducing waste produced by the global supply chains.

 

Already working at Logmore?

Let’s recruit together and find your next colleague.

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